MDDHosting review:
Is MDDHosting worth it in 2026?

Short answer: It's a strong pick if fast, knowledgeable human support matters more to you than the lowest possible price, but we recommend comparing it with the alternatives below.

Jump to 30-second summary
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30-second summary

MDDHosting has run its own infrastructure out of a single Denver, Colorado data center since 2007, and the most consistent theme across years of user feedback is its technical support: fast, personal replies that regularly go beyond typical hosting troubleshooting. The company is also unusually open about its pricing structure, a serious 2018 data-loss incident, and the practical limits hiding behind its "unlimited" plans.

This host fits well for WordPress sites, small businesses, and developers who value direct access to knowledgeable support over the lowest possible price. Anyone running a high-traffic store that needs multiple data center locations, round-the-clock live chat, or DirectAdmin should weigh the alternatives listed further down this page.

Pros

  • Fast, knowledgeable human support
  • Transparent renewal pricing
  • Privately owned since 2007
  • Self-service JetBackup restores

Cons

  • Premium pricing for shared hosting
  • Single US data center
  • No live chat outside weekday mornings
  • cPanel only, no DirectAdmin
  • Hostinger – Best for budget seekers willing to pay 4 years upfront.
  • MarbleHost – Best if you want a free trial with no credit card required, premium features included as standard, and zero renewal price hikes.
  • SiteGround – Best for large sites prioritizing premium support over price.

Who is actually running this hosting company?

MDDHosting LLC was founded in 2007 by Michael Denney, and it has stayed privately owned and independently operated ever since. The company is headquartered in Mooresville, Indiana, and all of its servers sit in a single facility: the Handy Networks data center in Denver, Colorado. That single-location setup means MDDHosting isn't a fit for site owners who specifically need a data center closer to, say, Europe or Asia.

What stands out is how openly the company talks about its own history, including its mistakes. Denney has written in detail on the company blog about early outages at previous providers, the decision to buy and colocate hardware in 2010, and a major data-loss incident in 2018 that we cover in detail below. Founder involvement isn't just a marketing line, either: support tickets across multiple years and multiple independent reviewers mention Denney personally responding, even on weekends.

This ownership structure also matters because of what it isn't. Reviewers on WebHostingTalk and HostAdvice, going back to at least 2016, specifically cite avoiding Endurance International Group (EIG, now Newfold Digital) and similar private-equity hosting conglomerates as a reason for choosing MDDHosting. Whether that independence stays permanent is, of course, something only time can confirm, but as of this review there's no indication of a pending sale.

What "unlimited" bandwidth and storage actually mean

MDDHosting markets its shared plans with unlimited bandwidth, unlimited domains, and unlimited email accounts. The company's own Unlimited Policy page is candid about what this really means: "unlimited" refers to the absence of an arbitrary cap, not infinite resources. Real limits still apply to CPU, RAM, disk I/O, entry processes, total processes, and inode count, and these are published openly in a technical specifications table on the shared hosting page (for example, the entry-level Turbo plan caps out at 500,000 inodes and 150 total processes).

There's a notable inconsistency worth flagging here. The shared hosting page advertises unlimited bandwidth, yet a knowledgebase article on the official site describes automatic invoices generated for bandwidth overages at a rate of $0.20 per GB in 100 GB blocks. The Terms of Service, meanwhile, state a different rate: $0.10 per GB for bandwidth used beyond the allocated monthly amount. Both documents are still live on the official site, so which figure applies in practice is unclear from the public documentation alone, and it would be worth confirming directly with sales before signing up if bandwidth usage is a concern.

None of this is unusual for the hosting industry generally; fair-use policies are standard practice, even at hosts that don't advertise "unlimited." What's worth knowing going in is simply that the word doesn't mean what it might suggest on first read, and that the fine print on overage pricing isn't fully consistent across MDDHosting's own pages.

The fine print behind "unlimited" email

Email accounts carry the same "unlimited" label, but actual sending is capped. MDDHosting's Mailing Policy limits every account to 500 outbound emails per hour, with anything above that simply discarded rather than delayed, plus a fair-use ceiling of 6,000 messages per day. Brand-new accounts may start with an even lower hourly limit for an unspecified period, and VPS or dedicated server customers get higher caps of 1,000 per hour and 12,000 per day.

This won't affect a small business sending order confirmations or contact-form replies. It matters a lot more for newsletters, transactional email from a SaaS product, or anything that occasionally needs to send a few hundred messages at once. MDDHosting's own policy openly recommends a dedicated mailing provider for that kind of volume rather than pretending its shared infrastructure can handle it.

MDDHosting's September 2018 data-loss: what happened, and what changed

In September 2018, a system administrator performing routine file system maintenance issued a "blkdiscard" command instead of the intended "fstrim" command. The former erases data at the block level rather than simply releasing space marked as deleted, and the company's storage platform was fast enough that the damage was done before the command could be canceled. Local data across the network was destroyed almost instantly.

The company expected to recover from snapshots within minutes, but it turned out that automated snapshots were not actually enabled, due to what Denney later described as a miscommunication with their storage vendor. That meant falling back to off-site backups, which were estimated to take 28 days to fully restore due to backup-server bottlenecks that hadn't been tested under real disaster conditions. By copying backup data onto solid-state drives in batches and racing against the bottleneck, the team got full restoration down to roughly 96 hours, or four days.

Contemporary threads on Reddit and WebHostingTalk from the time confirm the timeline: a request for an ETA was met with hour-by-hour, server-by-server restoration estimates, and individual staff members reportedly handled around 3,000 support tickets per day during the worst of it. A separate hosting directory's monthly uptime log puts September 2018 at 89.68% uptime, equivalent to 74 hours and 19 minutes of downtime that month.

How the company changed after the outage

To its credit, MDDHosting published a detailed, name-attached account of what happened, why it happened, and what changed afterward, rather than a vague statement. Concrete changes include active monitoring to ensure snapshots are never older than two hours, regular testing of the disaster recovery plan rather than just having one on paper, and ongoing monitoring of backup server performance.

Reviewers on WebHostingTalk who were affected customers, and community members elsewhere who recalled it years later, have generally credited the company for owning the mistake publicly rather than downplaying it. MDDHosting also ran its own public community forum at the time and posted updates there directly as the recovery progressed; that original thread is still cited by reviewers years later as the most detailed first-hand account of what happened. The incident itself is still referenced in reviews and forum threads as recently as 2025 and 2026, which suggests it remains a meaningful factor for anyone evaluating long-term reliability.

Has the track record held up since then?

According to a third-party hosting directory's published monthly uptime log, MDDHosting's network-wide uptime from 2018 through late 2023 was consistently above 99.9% in most months, with occasional dips: 99.53% in January 2019 and February 2020, and 99.24% in May 2021. Outside of the 2018 incident itself, no single month in that published log shows an outage longer than a few hundred minutes.

More recently, in July 2025, a long-time reseller customer publicly complained on the WHTop review directory that their account, which they said they'd been hosting with the company for nearly 10 years, was suspended after a payment failure that went unresolved for six days. The company's response didn't dispute the suspension itself, but pushed back hard on the customer's characterization of events, noting it sends "a maximum of 4 existing customer promotion emails per year" and that it can "count on one hand the number of clients we've had to fire since 2007." This illustrates that MDDHosting enforces its grace period even on long-standing accounts, and that the company responds firmly when it disagrees with a customer's account of events.

MDDHosting's official 100% Uptime Guarantee promises 10 times credit for physical server downtime, but only once a single outage exceeds one hour; anything shorter doesn't qualify for any compensation at all. Beyond that threshold, the terms carry further conditions worth knowing: compensation can't exceed the customer's monthly recurring charge, claims must be filed within 7 days of the downtime, the guarantee excludes scheduled network, hardware, and software maintenance, malicious attacks, and legal actions, and it doesn't apply to VPS or dedicated servers at all. Individual service interruptions, such as email or MySQL going down while the server itself stays up, also don't qualify.

What actually happens if you're late on a payment?

MDDHosting's own documentation isn't fully consistent on this point. The Terms of Service, last revised June 13, 2026, specifically to clarify this exact question, state a 7-day grace period from the invoice due date before suspension. A knowledgebase article covering the same topic, not updated to match, still tells customers they get a 48-hour grace period. Since the Terms of Service revision is more recent and was made specifically to address this question, it's the safer number to plan around, but the contradiction itself shows how internal documentation can lag behind real policy changes.

MDDHosting's profile on the WHTop directory also shows an overall score of 5.3 out of 10 based on 10 user reviews, noticeably lower than the mostly positive sentiment in the individual reviews quoted throughout this article, including on that same site. We couldn't find an explanation for the gap in the available data, so it's worth treating as one more data point rather than a verdict in itself.

"Scam" complaints aren't new, either, though they're rare and old. Two negative reviews on WHTop date back to 2010, MDDHosting's early years, and both received detailed, named rebuttals signed by the same "michael@..." customer service account that still personally responds to complaints today, consistent with founder Michael Denney's hands-on involvement described elsewhere in this article. In one case the company confirmed a refund had already been issued; in the other, it found no record of the customer in its billing system and suggested a possible mix-up with a similarly named competitor. Given how old these are, and how consistent that response pattern has remained since, they read more as a historical footnote than a current red flag.

Pricing, promo codes, and the renewal numbers most hosts hide

MDDHosting's three shared plans, Turbo, Plaid, and Plaid Plus, are sold with a one-time promotional discount on the first billing term, similar to most of the hosting industry. (The Plaid name is a nod to the Spaceballs film, where "ludicrous speed" eventually goes to plaid; a hosting forum moderator, the same reviewer behind the BikeGremlin articles cited later in this piece, pointed out the reference, not MDDHosting itself.) Where MDDHosting differs is transparency: the pricing page states plainly that the discount is non-recurring and shows the exact renewal price and renewal date for every plan and billing cycle directly on the checkout page, rather than burying it in the Terms of Service. There's also a dedicated Renewal Pricing page listing the post-promotion rate for every plan, every billing cycle, down to the cent.

This is worth highlighting because renewal price shock is one of the most common complaints across the hosting industry generally. MDDHosting's Terms of Service explicitly state that prices won't increase from the date of purchase without prior email notice, and that the standard renewal rate after a promotional period doesn't count as a price increase under that policy. Combined with the published renewal tables, a buyer has no real excuse to be surprised by what they'll pay in year two.

Plans scale by CPU cores, RAM, and storage type rather than by feature gating: every shared plan includes the same core feature set (free migration, free SSL, unlimited email accounts, daily or more frequent off-site backups), with Turbo running on older Intel Xeon hardware and Plaid/Plaid Plus running on AMD EPYC processors with NVMe storage. VPS plans (CS 2G, CS 4G, CS 6G) start around $14.99/mo and ship with root access on AlmaLinux 8, though it's worth knowing these run on OpenVZ, a container-based virtualization technology that shares one kernel across multiple VPS instances, rather than the more isolated hardware-level virtualization (sometimes called KVM) used by some competitors. That means custom kernel modules and certain low-level configurations aren't available. cPanel and full management remain separate paid add-ons rather than included.

Reseller hosting: two different billing models, and most reviews only cover one

MDDHosting actually sells two distinct reseller models, and almost every independent review online focuses on just one of them. Elastic Reseller plans (Turbo Elastic and Plaid Elastic) include a starting allocation of cPanel accounts, storage, and bandwidth, and any usage beyond that scales automatically at per-unit rates. These overage charges are easy to overlook when comparing plans at a glance, since the base price looks fixed:

ResourceTurbo ElasticPlaid Elastic
Extra cPanel account$1.00/month$1.00/month
Extra storage$0.35/GB (SSD)$0.50/GB (NVMe)
Extra bandwidth$0.10/GB$0.10/GB

Fixed Reseller plans (Turbo Fixed and Plaid Fixed) work the opposite way: storage, bandwidth, and account counts are hard caps with no automatic scaling, but the official pricing page lists multi-year discounts of up to 15% for committing to a 36-month term. Anyone who knows their resource needs in advance and wants predictable monthly billing may end up paying less over time with Fixed than with Elastic's pay-as-you-grow model. For context, a detailed long-term review of these same Elastic plans found per-unit add-on pricing considerably lower a few years ago, so it's worth confirming current rates directly rather than trusting older third-party write-ups.

One detail worth knowing if you sign up mid-month: Elastic Reseller billing is pro-rated to the first of the month. Sign up before the 15th and you're only billed for the remainder of the current month; sign up after the 15th and you're billed for the rest of the month plus the entire next month upfront. Resellers on either model also get free private nameservers and fully white-labeled servers with no reference to MDDHosting anywhere, a detail that long-term reseller reviewers on WebHostingTalk and LowEndSpirit specifically value for keeping their own branding in front of clients.

Marketing promises "5x faster," but independent testing found something more modest

MDDHosting advertises that its Plaid platform is "up to 5x faster" in disk writing speed and 3x faster in database queries compared to Turbo, based on the company's own internal tests. An independent reviewer who ran PHP Vitals benchmarks and the WordPress Hosting Benchmark plugin against both platforms found a more modest real-world gap: Turbo scored a C- and Plaid a C+, with Plaid's biggest advantage showing up in file system read/write speed rather than raw processing power. When the same reviewer compared MDDHosting's pricing tier against a competitor running newer-generation processors at a similar price point, the competitor came out ahead on raw CPU benchmarks in most categories. Both platforms run on LiteSpeed's Enterprise web server rather than Apache or nginx, backed by a StorPool-based distributed storage system; the company and these vendors make their own broad speed claims (LiteSpeed markets itself as several times faster than Apache, for instance), but the independent benchmark numbers above are a more grounded reference point than either vendor's own marketing multipliers.

This comes down to hardware generation rather than poor engineering: the Turbo platform runs on Intel Xeon E5-2680 v3 processors released in 2014, and Plaid/Plaid Plus run on AMD EPYC 7402P chips from late 2019. Both are several hardware generations behind what some newer "semi-dedicated" competitors now offer at comparable prices. For well-cached static or mostly-static WordPress sites, this gap is unlikely to be noticeable in real-world page load times, since caching does most of the work. For uncached, dynamic workloads such as WooCommerce stores or busy forums, the difference is more likely to show up, particularly in wp-admin and backend responsiveness.

On the positive side, independent stress testing on MDDHosting's reseller platform, simulating 30, then 40, then 50 simultaneous visitors with caching disabled, found it handled the load without resource exhaustion; the same reviewer didn't separately stress-test the shared hosting platform but noted it's expected to perform at least as well. The company also confirmed to one reviewer that it doesn't enforce a fixed percentage CPU limit, instead only intervening, in the company's own words, "if their usage is causing issues for other users," and that this is "extremely rare."

Why customer support keeps dominating MDDHosting reviews

Reviews on Trustpilot, Reddit, WebHostingTalk, and HostAdvice from 2016 through 2025 share one theme more consistently than any other: the quality of MDDHosting's technical support. Response times are described in minutes rather than hours, replies come from a real person rather than a templated script, and reviews across all those years describe staff, including the owner, digging into WordPress-specific problems well beyond basic troubleshooting. MDDHosting's own Support Scope document actually classifies WordPress assistance as "best effort" rather than a guaranteed service, which suggests the hands-on help reviewers describe is closer to a deliberate policy than an informal favor staff occasionally extend.

One independent reviewer who has filed over 100 support tickets across more than a decade as a paying customer described the first reply as never being a placeholder like "we're looking into it," but an actually useful answer from the start. At least two long-term reseller reviewers separately described support staff logging into WordPress backends (with permission) to chase down plugin conflicts that weren't MDDHosting's responsibility to fix at all. On Facebook, one small business owner credited the platform directly for helping a construction-industry website bring in roughly $500,000 in new business revenue, a more concrete outcome than the generic "great support" praise that dominates most reviews.

Trustpilot shows 168 reviews and a TrustScore of 4.5 out of 5 ("Excellent"), with 96% rated 5 stars and 3% rated 1 star, though Trustpilot's own profile page notes the company hasn't actively invited customer reviews and shows zero new reviews in the last 12 months, worth keeping in mind when weighing how current or representative that score really is. MDDHosting's own site separately advertises a 4.9-out-of-5 rating across 417 reviews on Google, a considerably larger and apparently more active sample.

Where that praise comes with real limits

Support is genuinely strong, but channels and hours are narrower than some competitors offer. Phone support is available only for sales and billing questions, Monday through Friday, 8 AM to 4 PM Eastern time; there's no general technical phone line. Live chat exists but, according to a recent long-term user, runs on a similarly limited weekday morning schedule rather than being available 24/7. The primary support channel for technical issues, around the clock, is the ticket system; customers can also open a ticket by emailing support directly rather than logging into the client portal first, and a customer Discord community offers an additional, more informal channel. Most reviewers in the available sources consider this setup fast enough not to matter, but it's worth knowing upfront if you specifically prefer talking to a person by phone outside business hours.

Backups, migrations, and the fine print on cancelling

Backups run automatically and are stored off-site, with frequency depending on plan: Turbo accounts back up once daily with at least 21 days of retention, while Plaid and Plaid Plus back up every four hours with at least 7 days of retention plus 12 weekly snapshots. Restores can be self-served through cPanel's JetBackup integration without opening a support ticket, which reviewers on HostAdvice and WebHostingTalk specifically called out as faster than hosts that require staff to manually restore files. MDDHosting's own Support Scope document is explicit that customers remain responsible for keeping their own current backups regardless: the company states it does not guarantee the availability or restoration of any lost data.

One detail in the Terms of Service is worth knowing: accounts larger than 25 GB, or those generating more than 250 GB of monthly data changes, may be excluded from the backup system at MDDHosting's discretion, with notification. Site migration is free the first time around. The official Terms of Service set a separate fee for any additional migration request, $5 per cPanel account or $25 per non-cPanel account, without tying it to a specific time window. One independent review states the free migration offer specifically expires after 60 days, though we couldn't confirm that exact cutoff anywhere in MDDHosting's own published documentation, so treat it as a useful estimate rather than a guaranteed deadline.

Cancelling requires logging into the billing portal, navigating to the service, and clicking the Request Immediate Cancellation link; MDDHosting explicitly states it will not honor cancellation requests sent by email, live chat, or support ticket, citing fraud protection. The 30-day money-back guarantee is unconditional for first-time shared, Turbo, Plaid, and Elastic Reseller accounts, but the Terms of Service explicitly exclude VPS, dedicated servers, domain registrations, and design services. A separate knowledgebase article covering the same guarantee lists a shorter set of exclusions that doesn't mention VPS or design services at all, one more example of MDDHosting's own documentation not being fully aligned. After the 30-day window, pro-rated refunds are available at the company's discretion, calculated in whole unused months, and only for accounts in good standing.

Suspension: when you get a warning, and when you don't

Not every suspension comes with advance notice, and MDDHosting is upfront about why. Security-related issues, such as a compromised cPanel password or active spam being sent from an account, trigger immediate suspension with no warning, since the company prioritizes protecting its network and other customers over giving the affected account time to respond. Resource-related issues, like an account regularly using too much CPU, get a warning and a chance to fix the problem first. The non-payment grace period works differently still, and is covered in the track record section above.

Security tools included, and one notable gap

Every shared and reseller plan includes Imunify360, a server-level firewall and malware scanner, along with CloudLinux's CageFS account isolation, which is designed to stop a single compromised account from affecting others on the same physical server. That isolation works between separate cPanel accounts; it doesn't protect multiple websites hosted under the same single account from each other, so anyone running several sites on one account still needs to treat each site's security individually. Free, unlimited SSL certificates are included via cPanel's AutoSSL. The Terms of Service mandate encrypted connections (SFTP/FTPS rather than plain FTP) for account access, and the company recommends, though doesn't strictly enforce, two-factor authentication on client accounts, cPanel, and WHM.

One independent review flagged the lack of any explicit DDoS protection as a gap worth knowing about, since several competitors at similar price points bundle this in by default. We weren't able to find any official MDDHosting documentation addressing DDoS mitigation directly, so this remains an open question best confirmed directly with sales if it matters for your use case.

One independent review also claims every plan includes a free copy of SiteLock Lite as an additional malware scanner alongside Imunify360. We couldn't find any mention of SiteLock anywhere in MDDHosting's current official pages, which consistently describe Imunify360 as the only included malware scanner across every shared, reseller, and fixed-reseller plan. Either that third-party review is describing an older or discontinued bundle, or it's simply inaccurate; readers who specifically want SiteLock should confirm directly with sales rather than rely on either source alone.

An outdated-looking website, and a cPanel-only catch

Reviewers on Reddit, HostAdvice, and WebHostingTalk have described the public-facing MDDHosting website as dated or "messy" looking, particularly compared to larger, more heavily marketed competitors. A company representative responded to this criticism directly on Reddit, acknowledging the site "hasn't been very 'salesy'" and that the company doesn't do a great job presenting itself, while standing behind the underlying service.

A second, more practical limitation came up repeatedly among long-term reseller customers: MDDHosting only offers cPanel as a control panel, with no DirectAdmin option. For developers managing dozens of client sites, this matters because DirectAdmin is generally considered easier and cheaper to migrate between hosts. One reviewer who has used MDDHosting for years called this his only real objection to an otherwise strong service.

MDDHosting alternatives

HostingerRecommendedMarbleHostSiteGround
Free trialNoNo
Starting price$2.99$2.99
Renewal price$10.99 (~3.7x more)$17.99 (~6x more)
Support speedFast~30 seconds
BackupsWeeklyDaily
Extras15 vibe coding creditsFree AI tokens
Best forCheapest 4-year dealPremium support
Visit websiteVisit website

MDDHosting vs MarbleHost

  • Choose MDDHosting if you want fast, technically deep human support and a privately owned company with a long track record, and you do not mind premium pricing or being limited to a single US data center.
  • Choose MarbleHost if you want predictable pricing with no renewal price traps, premium features included as standard, and a completely risk-free 30-day trial with no credit card required.

Frequently asked questions

Yes. MDDHosting LLC was founded in 2007 by Michael Denney and has operated continuously and privately since then, with no acquisitions or ownership changes on record.

A staff member accidentally ran a data-erasing command instead of a routine cleanup command, destroying data across the network. Disabled snapshots meant the company had to restore from off-site backups, a process that took about 96 hours to complete.

"Unlimited" means no arbitrary cap rather than infinite resources. Real limits still apply to CPU, RAM, disk I/O, and process counts, and the company's own documentation is inconsistent about the exact bandwidth overage rate.

Cancellation must be submitted through the official billing portal using the Request Immediate Cancellation link on the service detail page. Requests sent by email, live chat, or support ticket are not accepted.

A 30-day unconditional guarantee applies to first-time shared, Turbo, Plaid, and Elastic Reseller accounts. VPS, dedicated servers, domain registrations, and design services are excluded per the Terms of Service.

The current Terms of Service describe a 7-day grace period after an invoice is due, though an older knowledgebase article on the same site still references a 48-hour grace period. Accounts overdue for 30 days are automatically terminated.

Technical support runs 24/7 through the ticket system. Phone support is limited to sales and billing, weekdays 8 AM to 4 PM Eastern time, and live chat has historically run on a similarly limited weekday schedule.

Turbo runs on older Intel Xeon hardware with SSD storage, while Plaid and Plaid Plus use newer AMD EPYC processors with NVMe storage. Independent benchmarks found the real-world performance gap is smaller than the "5x faster" marketing claim suggests.

No. MDDHosting only offers cPanel as a control panel option across all hosting plans.

Turbo plans back up daily with at least 21 days of retention. Plaid and Plaid Plus back up every four hours with at least 7 days of retention plus 12 weekly backups.

Yes, the first migration is free. The official Terms of Service charge $5 per cPanel account or $25 per non-cPanel account for any additional migration request; a separate independent review states the free offer specifically expires after 60 days, though that exact cutoff isn't confirmed in MDDHosting's own documentation.

No. It remains independently and privately owned, which reviewers on WebHostingTalk and HostAdvice, going back to at least 2016, specifically cite as a reason for choosing it over hosts later acquired by Endurance International Group (now Newfold Digital) or similar companies.

All servers run from a single data center operated by Handy Networks in Denver, Colorado. There is no option to choose a different region.

Yes, promotional discounts are non-recurring. MDDHosting publishes the exact renewal price for every plan and billing cycle directly on its pricing and dedicated renewal pricing pages.

MDDHosting's own documentation is inconsistent here: a knowledgebase article describes overage billing at $0.20 per GB in 100 GB blocks, while the Terms of Service state a rate of $0.10 per GB.

Sources

Petr Sejba
Petr Sejba
Web Hosting Expert & Digital Strategist

I’ve been working with web hosting and online projects since 2000, building and managing websites across different niches. I also run a digital marketing agency in Spain, giving me a practical understanding of what websites need to perform and grow. As the founder of MarbleHost, I have direct insight into how hosting works behind the scenes — from infrastructure to pricing — which helps me evaluate providers beyond marketing claims.

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