InfinityServer review:
Is InfinityServer worth it in 2026?

30-second summary

InfinityServer presents itself as a budget-friendly hosting provider offering shared, VPS, and dedicated server solutions. The company highlights instant setup, cPanel access, and a global network. However, a closer look reveals significant inconsistencies between advertised promises and official terms.

The website features older hardware presented as new generation processors alongside multiple template copy-paste errors. Recent user experiences highlight operational issues, including data loss and ignored tickets. While low entry prices attract individuals starting small websites, conflicting policies, strict limits like missing PHP sendmail, and reports of unaddressed outages raise questions about reliability.

Recommended alternatives

• Hostinger – Best for budget seekers willing to pay 4 years upfront.
• MarbleHost – Best if you want a free trial with no credit card required, premium features included as standard, and zero renewal price hikes.
• SiteGround – Best for large sites prioritizing premium support over price.

Uptime promises and DDoS protection contradictions

The official website displays varying uptime commitments depending on the service page you visit. The main web hosting page promises 99% uptime, while the reseller hosting page advertises 99.9%. The dedicated server pages claim 99.99% uptime, and the page title for dedicated servers literally promises 100% uptime.

However, the Terms and Conditions document establishes a different standard. Section 13.1 states that the company commercially advertises a 99.95% uptime guarantee. The SLA provides service credits if downtime exceeds 21.56 minutes in a month, excluding scheduled maintenance, natural disasters, and DDoS attacks.

Additionally, the VPS hosting page claims that advanced DDOS protection ensures your VPS is protected against any attacks. However, the Terms and Conditions explicitly exclude DDoS attacks from the uptime SLA, meaning you will not receive any service credits if a DDoS attack takes your service offline.

Three different refund windows depending on the service

Customers looking for a risk-free trial will find the refund policy inconsistent across the site. The shared hosting page explicitly advertises a 15-day money-back guarantee, while the reseller hosting page promotes a 30-Day Money-Back Guarantee.

Conversely, the Terms and Conditions outline a much more generous but conflicting policy. Section 2.1 states that users can request a full refund within the first 90 days. The terms also specify a 3-day refund window for VPS servers. Promotional purchases and automatic renewal payments are completely excluded from any refund eligibility.

Strict resource limits and missing PHP sendmail

While the company promotes unmetered disk space and data transfer on higher-tier shared plans, the Terms and Conditions enforce strict resource usage limits. Users cannot use more than 20% of system resources for over 120 seconds. The policy also prohibits running cron jobs with intervals of less than 4 hours and limits MySQL queries to 15 seconds.

Additionally, the terms outline a hard limit of 300 emails per day. A critical technical limitation exists in Section 6.7, which explicitly states We do not offer php sendmail. This restriction prevents users from sending emails through standard PHP scripts, such as contact forms.

Inode limits apply to non-existent hosting plans

The Terms and Conditions specify inode limits (the maximum number of files, folders, and emails allowed) to ensure fair usage. Section 14 lists a 250,000 inode limit for the Incredible One plan and 800,000 for the Incredible Plus plan.

However, the website currently sells shared hosting under the names Shared Basic, Shared Pro, and Shared Business. This mismatch means the official inode limits do not clearly apply to the actual plans advertised to new customers.

Older hardware advertised as state-of-the-art servers

The marketing copy on the dedicated server page promises New Generation Processors and State-of-the-Art Servers. Despite these claims, the actual hardware specifications listed tell a different story.

The reseller hosting specifications list Dual E5530 2.40GHz Xeon processors, while the shared web hosting specs list Dual Intel Xeon E5-2630 processors. The dedicated server plans feature the older Intel Dual Xeon 5150 processor. This creates a discrepancy between the advertised modern hardware and the actual legacy server components.

High pricing jump for additional IP addresses

The pricing structure for dedicated servers includes a high premium for IP addresses. The base DS1 server, featuring an Intel Dual Xeon 5150 and 8GB DDR3 RAM, costs $49.99 per month.

However, selecting the same DS1 server with a /24 block (256 IPv4 addresses) increases the price to $299.99 per month. This represents a $250 increase solely for the addition of the IP addresses, significantly altering the cost structure for customers needing multiple IPs.

Hidden fees, late payments, and backup withholding

InfinityServer employs strict billing practices that customers should review carefully. If you wish to cancel an account, you must submit a request 15 days before the expiration date. Failing to do so forces you to pay the full invoice amount.

The terms list several penalty fees. A $25 fee applies to abuse handling, copyright infringement investigations, or virus cleaning. If your IP gets blacklisted, you face a $50 fee, and the host will suspend your account until you pay. Additionally, initiating a chargeback against the company results in a $100 chargeback fee. If an account becomes overdue, the company states it will not provide a backup for the due invoice account.

Migration fees and backup deletion rules apply

The company offers free migration for shared hosting, but only if your previous host uses cPanel. However, VPS and Baremetal (dedicated hardware) migrations incur a $25 charge for up to 50 accounts and $50 for more than 50 accounts.

InfinityServer takes remote backups for their own use but does not guarantee them. If your account is suspended, obtaining a backup requires paying a $25 fee. Furthermore, the terms clarify the company will completely delete data involving copyright infringement, phishing, hacking scripts, pornography, or harmful content without a backup option.

Extensive list of prohibited activities and uses

The Acceptable Use Policy includes a highly restrictive list of banned activities. Standard prohibitions include spam, malware, and piracy. However, the list extends much further.

Users cannot use the service for video or audio streaming, file sharing, or torrent distribution. The terms also prohibit hosting sites related to e-cigarettes, tobacco, hookah, and alcoholic products. Additionally, running gaming servers, IRC networks, public proxy scripts, and IP scanners is strictly forbidden.

Duplicated customer reviews appear on all service pages

The official website displays customer reviews from three individuals: Mohammad Al Omayer, William Anderson, and Amanda Jepson. However, the site duplicates these exact same three reviews verbatim on every single page, including Web Hosting, Reseller, VPS, and Dedicated Servers. This repetitive placement exists across all hosting plan pages.

Template leftovers and company identity issues

The official documentation contains leftover text from previous templates or platforms. For instance, the Terms and Conditions mention RedCheap's services instead of InfinityServer. The About Us page references moving your site to a UHostv2 server.

The Network page also fails to update its copy, stating Cloudhub offers a low latency worldwide network. Furthermore, the homepage claims support for both OpenVZ and KVM virtualization, but the VPS page exclusively sells KVM plans. The provided contact phone number uses an Indian country code, which provides context regarding the company's operational base.

Server outages and unanswered support tickets

Recent user reports from a 2025 WebHostingTalk thread highlight operational issues. The company claims to have served over 1,000 customers and hosted 5,000 domains in its 3+ years in business. Despite this claimed scale, multiple users stated that their VPS servers went down in May 2025 and remained offline for weeks. The forum community tagged the thread with labels such as scam and avoid infinityserver.

One user reported a double charge upon signing up and claimed support ignored their tickets for a month. Another user noted that the host offered a refund instead of restoring the missing data. The official SLA guarantees an initial response within 12 hours and a resolution within 48 hours, but users stated they only received replies after posting publicly on a forum. The footer of the website clarifies that servers include only semi-managed support, which may explain the slow resolution times. Ultimately, one user confirmed the company lost all their data. This outcome aligns directly with Section 8.2 of the Terms and Conditions, which explicitly states the company provides no backup for VPS or Baremetal servers.

Recommendation: Who should use InfinityServer?

InfinityServer might appeal to highly budget-conscious users looking for extremely low entry prices on short-term commitments. The inclusion of standard cPanel and a global network could suit very small personal blogs or static sites.

However, users running e-commerce stores, business applications, or anyone requiring reliable data retention should consider alternatives. The combination of conflicting policy documents, older hardware marketed as new, the lack of PHP sendmail, and recent confirmed reports of data loss makes this provider a risky choice for critical operations.

InfinityServer alternatives

InfinityServer vs MarbleHost

• Choose InfinityServer if you want low entry-level pricing and global network locations and you do not mind conflicting policy documents and reports of unaddressed server outages.
• Choose MarbleHost if you want predictable pricing with no renewal price traps, premium features included as standard, and a completely risk-free 30-day trial with no credit card required.

Frequently asked questions

What is the actual uptime guarantee?

The Terms and Conditions state a 99.95% uptime guarantee, despite different pages advertising 99%, 99.9%, 99.99%, and even 100% in a page title.

What is the refund policy?

Shared hosting advertises 15 days, reseller advertises 30 days, but the T&C states 90 days. VPS servers only have a 3-day refund window.

Are there hidden fees?

Yes, the terms list a $25 fee for abuse handling, $50 for IP blacklisting, and a $100 chargeback fee. You also face a late fee of 15% or $5 minimum for overdue payments.

When do I need to cancel my account?

You must submit a cancellation request 15 days before your expiration date. If you miss this window, you must pay the full invoice amount.

Are backups provided?

The company does not guarantee backups. It provides no backup for overdue accounts. Suspended accounts require a $25 fee for a backup, and VPS/Baremetal servers have no backup option.

Does InfinityServer support PHP sendmail?

No, Section 6.7 of the Terms and Conditions explicitly states the company does not offer php sendmail.

What are the resource limits for shared hosting?

You cannot use 20% of system resources for more than 120 seconds. MySQL queries cannot exceed 15 seconds, cron jobs must have intervals of at least 4 hours, and you can send a maximum of 300 emails per day.

Is there an inode limit?

Yes, the T&C lists inode limits (file limits) for "Incredible" plans, which do not match the "Shared" plans currently sold on the website.

What hardware does InfinityServer use?

They advertise new generation processors, but list Intel Xeon 5150, E5530, and E5-2630 processors in their server specifications.

How much does a dedicated server with 256 IPs cost?

The base DS1 server costs $49.99 per month, but adding a /24 block (256 IPv4 addresses) increases the price to $299.99 per month.

What happened to users in May 2025?

Multiple users reported VPS servers going down for weeks. Support tickets were ignored, and one user confirmed their data was lost.

What is the support response time?

The SLA guarantees an initial response within 12 hours and a resolution within 48 hours. Support is semi-managed.

Do they offer free site migration?

The company offers free migration for shared cPanel accounts only. VPS and Baremetal (dedicated hardware) migrations cost $25 or $50 depending on the account count.

Are there restrictions on what I can host?

Yes, the policy prohibits streaming, file sharing, torrents, gaming servers, IRC, proxies, and sites related to e-cigarettes, tobacco, or alcohol.

What are the VPS virtualization options?

The homepage mentions OpenVZ and KVM, but the VPS page exclusively sells Linux KVM VPS hosting.

Sources

• InfinityServer Official Homepage
• InfinityServer Shared Web Hosting
• InfinityServer Reseller Hosting
• InfinityServer Cloud VPS Hosting
• InfinityServer Dedicated Servers
• InfinityServer Dedicated Servers with /24
• InfinityServer About Us
• InfinityServer Network
• InfinityServer Terms and Conditions
• WebHostingTalk Forum Thread: What happened to infinityserver?